Global Travel Direct Ltd
Last update 29/02/2020
Our Terms and Conditions for our Travel Agency Booking System
Where you use this website you are subject to our standard terms and conditions. By using our web site – www.globaltravels.co.uk you confirm your consent with these terms and conditions. You should not use this web site, if you do not agree with our standard terms & conditions. These terms and conditions set out and relaxed with our travel portal “website”, “booking terms and conditions” and “privacy policy”, forms our abiding contract with you.
Our terms and Conditions for bookings and contracts, as well as all other written information you have been informed of before your bookings was confirmed, shapes the standard terms and conditions of the contracts for our travel agent bookings system with Global Travel Direct Ltd.
Unless otherwise recognised, Global Travel Direct Ltd acts as travel agent in respect of all the travel service arrangements and bookings made on our website or through our customer service via the phone or email on behalf of the customer with wholesale travel suppliers or travel service providers.
For all bookings and services, as the purchaser your contract will reside with the supplier of the arrangements made (the ‘supplier(s) When bookings are made we will enter you into a binding contract with the appropriate supplier(s) for the products and services. Your booking with Global Travel Direct Ltd is subject to our terms and conditions for the services delivered, and with any specific booking conditions stipulated by any service or product supplier(s) you use or have a contract with. You are advised to read all contracts carefully before booking. In the majority of cases the travel service provider will be the wholesale travel supplier business partners, which their terms and conditions of supplying travel services are contained below. In certain circumstances (for example if the required travel arrangements are no longer exist through our business partners, we may offer alternative holiday or travel arrangements using an alternative supplier. Should this be the circumstances than we will inform you about the service supplier provider at the point of arrangement?
Our travel service terms and conditions and any continue contracts to which they may apply are governed by UK legislation. It is agreed and confirmed that UK law will be in force exclusively to any dispute or other related matter which may arise between all parties in relation with your agreement or travel services purchased or booked through us.
1- MAKING YOUR BOOKING
Where you make a booking you confirm and assurance that you have full authority to agree and do agree on behalf of all other travellers of your group, our standard terms and conditions of our booking and travel arrangement conditions as well as those of any related travel Supplier(s) or third party service providers. It is approved that the first named passenger on your booking will be the passenger lead (Representative for the group). This individual will be fully and solely responsible for providing Global Travel Direct Ltd, with accurate personal details regarding the members of the travelling group and any further necessary information required (for example, reassuring that all the names given are matches the government passport or other travel documentation). In addition, the Lead Passenger is responsible for making the total payments due to us. It is clear and agreed that the
Lead Passenger is the only individual who can require changes or make amendments to the booking; information of the booking will only be discussed and disclosed with the lead passenger.
NB: All telephone calls are recorded for training and monitoring purposes.
2- Online Booking
When you making bookings online you are completely responsible for ensuring all booking details are correct. Upon confirming and requesting holiday package arrangements and inserting your personal and payment details on our website, you confirm that an offer to purchase being made for the travel arrangements that selected. Upon confirming and requesting holiday package arrangements and inserting your personal and payment details on our website, you accept that an offer to purchase is being made for the arrangements chosen, as soon as we in receipt of the purchased offer, we will contact the relevant travel supplier(s) of the service arrangements concerned. Every supplier needs a brief period of time to check the availability of selected arrangements for the quoted price.NO payment will be taken from you at this stage in the booking process. Should a booking request be partially completed for any reason such as technical difficulties, than our customer service representative may contact you for further assistance to confirm your booking over the phone or by email.
Where you making an offer to purchase your preferred travel arrangements, subject to availability, you will be receiving an email confirmation contains your requested summary. This email is an acknowledgement that your offer has been received to us, and if the product and travel service requested is available for the price quoted, abiding contract will be formed between us. When the products and travel services are not available, or are not available for such price quoted at the time of booking, we shall contact you by phone or email to give you more information and offer you more options available to purchase a new travel arrangement, or the existing travel arrangement at adjusted price. Once you have agreed to purchase the travel arrangements, only than we will take the payment as covered in clause 6 below and then confirm the holiday or travel arrangements being agreed. Abiding contract will come to existence after all requested arrangements with supplier(s) have been completed. A binding contract will come into existence after all requested arrangements with the Supplier(s) have been completed and this will be confirmed via email to you.
Please be advised that all bookings made or requested will be treated individually on our booking system. We advise that larger group’s needs assurance of adequate availability for flight fares/ Hotels or holiday accommodation, they must call our customer service centre for further assistance. when two parts of one group wish to book online in two individual requests and the holiday or travel arrangements availability expires between the bookings you may subject to cancellation charges imposed by the supplier(s) of the first booked travel service.
3- Bookings over the phone
You may contact our customer service centre to make a booking, we have featured a contact page on our website with vires free contact forms. Our and our business partners or suppliers’ terms and conditions will apply. A biding contract will come to force when we have confirmed the travel arrangement service with the business partner or supplier(s) and confirmed via email to you.
Please do contact us in the first instant if any information or any other documentation details appears to be incorrect. Changes may not be allowed at the later stage, otherwise changes may incurring handling fee. Take note, administration fees may apply. Any administration fee will be subject to All changes will be subject to potential charges as per the travel suppliers or travel arrangements terms and conditions set out and supplied to you.
4. Changes by you
Should any amendment to any part of your confirmed bookings be required, you must notify us in writing at your first opportunity. This is the responsibility of the lead passenger. At Global Travel direct Ltd, we will do our best to support you as much as we able to, there is no assurance that the travel supplier will be able to make any amendments or changes, are generally only be accepted in line with their general terms and conditions. A supplier is allowed charge for any amendment as outlined in their terms and conditions of booking (This fee may as much as 100% of the original cost of the travel and the products purchased and will normally go up by closer to the departure date). Furthermore, you must pay to the Global Travel direct Ltd an administration fee of £60 per a passenger per a change.
In some cases, some travel arrangements, such as many “Low Cost” or budget airfares may changes not be possible or cancelled once confirmed. Any sort of amendments or cancellation may incur a charges of up to 100% of the actual value of the part of the travel service booking.
5. Cancellations
Where any member of your party determine to cancel any confirmed travel service arrangements or part of them, must the lead passenger inform us in writing or fill out the contact form on the Contact Page on our travel website. And then Global travel direct customer service representative will pass on the request to the relevant travel supplier or the service arrangement provider in line with their terms and conditions. Because the supplier incurs costs when your bookings are cancelled, the travel supplier may apply cancellation charges as out lined in their terms and conditions which may be the total of 100% of the value of the travel arrangements and will normally go up when gets closer to the departure date. You should give reasons for the cancellations, and If your reason is covered by your travel insurance policy terms and conditions you may be eligible to reclaim such charges.
To be completely certain, all cancellation charges imposed are completely separate from any security deposit arrangements paid at the time of your booking. Where you want to cancel or cancelled your booking you must immediately pay the differences and any shortfall between the security deposit paid by you against the booking and the cancellation charge may have been applied by us or the travel supplier(s). Where you confirmed your booking, you agreed our booking terms and conditions and your consent is granted to us to allow us automatically charge the payment card supplied by you for that booking, and any other cards may have been used by you in respect of any other bookings made through Global Travel direct Ltd.
6- When the supplier make changes or cancels your arrangements.
- As soon as we informed by the supplier of any changes or cancellation in respect of the booked arrangements, we will inform you at the very first instance.
- In case if the supplier wants to make a considerable changes to your travel arrangements we will be in Constant contact between you and the supplier in respect to offer you another suitable travel arrangements to your requirement.
- Apart of our responsibility to you under this terms and conditions we are not accepting any sort of liability.
- At global travels we are not always able to confirm the aircraft types exactly, as airlines may sometimes changes the type of aircraft without any prior notice. Although dates and times may subject to changes, once we have been informed by the airline operator in respect of major changes being made to your arrangements we will inform you as soon as possible.
- At the time of your booking or subsequently, you are notified that any service arrangements may subject to changes by the airline or travel arrangements. Please be advised that such changes do not permit you to cancel or make any amendment to your holiday or travel services without paying the full balance required by the travel supplier(s)
- Some airlines require you to reconfirm your flight booking sometime before the departure. We encourage you to read any correspondence sent from your travel provider as well as the supplier’s terms and conditions. If you do not reconfirm may result not allowing you on board and you may not be entitled to a refund.
- Booked accommodation may occasionally requires to be changed by the supplier after booking confirmed. If it’s already confirmed, we will inform you in relation to any changes as soon as we receive such information from the supplier, when there is sufficient time before your departure.
- It is doubtful event that accommodation providers do changes to your confirmed accommodation, however it is not always the case that the accommodation supplier will give you a refund of payments made in respect to your accommodation booking unless considerable changes happened.
Considerable changes are as follows:
1- Change of your hotel for lower class.
2- Changes to you resort for considerable time of your holiday.
3- Increase the cost by considerable amount of money.
It is good to know that some changes to confirmed accommodations are possible. Changes like for like at the same resort with the same class of hotel, apartment, villa or any other accommodation type.
7- Travel Documentation confirmation
Travel documentations or any confirmation documentation sent to you by global travels or our business partners and third party travel suppliers in relation to your arrangement booking, must be checked carefully, if any details appears to be wrong or incorrect you must contact our customer service immediately as amendments may not be allowed later.
We are not accepting any liability for any mistakes that we are not informed of. However we will do our very best to assist you to rectify any mistakes when you notify us within 48 hours from the purchase date.
Please assure that you provide valid contact details including email address and telephone number to send you the necessary booking documentation, in addition, in case we need to contact you in relation to any errors may occurred during the booking time.
We may undertake identification checks for every customer including ID theft and financial fraud seriously, we may carry out electronic identity checks at the time of your booking process to confirm your identity. We now inform you that we use your personal details and contact details to undertake this identification checks through third party companies, and we reserve the rights to retain the record for future uses in relation to such similar business purpose.
We confirm to you that the third party we use for security checks fully understand and complaint with all the rolls and obligations under the data protection act and always act in respect with its provisions.
8- Payments method
Payment for flights must be paid in full at the time of booking by debit or credit card or in some cases we may accept cash. We don’t have low or any kind of deposit option to offer you unless at our sole discretion. If we do, you must clear the full balance due to us no later than 28 day prior to the flight departure.
We may offer you deposit option in relation to certain products where available for such offer specifically on holidays. We ask for initial deposit required according to the offer and product availability conditions at the time of your booking and then the remaining balance which due to us, must be paid in full 28 days prior to the departure date.
9- Accommodation deposit scheme
Most of the accommodation suppliers may accept a deposit scheme as low as 20% of the value of the accommodation booking, if the booking confirmed more than two weeks prior to departure date. We will confirm the amount of the deposit required at the time of the booking and you must pay, and then you need to clear the full remaining balance no later than 14 days prior to the departure date. We may offer you lower deposit than our standard deposit of 20% on selected products and travel services on our sole discretion.
If the product or travel arrangements offered you on low deposit scheme, you will be notified at the time of booking about the due date of the final balance owing will be communicated and when will be required. Unless otherwise instructed specifically, we will automatically charge the full remaining balance to the credit or debit card used to pay the deposit.
None or late payment of the full remaining balance by the due date, supplier(s) may consider your arrangement as cancelled. You will be liable to pay cancellation charge up to 100% of the value of the travel arrangement.
Late payment reminder will be sent out to you to remind you of your balance due date, further reminder will be sent out. Where your balance still remain unpaid for 72 hours after your payment due date. The arrangement supplier(s) will be informed and may cancel your booking and the cancellation charge will be charged up to 100% of the cost of the arrangement.
10- Booking
All advertised prices are based on bookings purchased by UK residents only, additional Check-in / check-out charges may apply if you are not UK resident or passport holder. We don’t take any responsibility for any such additional charges.
Upon late payment for your travel arrangements, Global Travels will challenge to get in touch in respect of payment arrangement options or alternatively discuss extension of time to help you make the payment. An extended time agreement for making payments will be at our sole discretion and will be conditional upon direct debit arrangement.
Arrangement administration fee of £15 will be charged and this will be add up to the final payment. We will automatically charge the full remaining balance to the credit or debit card used to pay the deposit.
Administration fee of £5.00 will be charged for all bookings and service arrangements, our administration fee is set out on the bases of individual arrangement. In addition going out for cashing a cheque or posting documents required by you are subject to service charge, the charges are varies.
Local and foreign resort charges that are not included in the price of your travel arrangement, will be charged by the accommodation and will become payable by you at the resort.
11- Multi-flight booking
When you book multi-flight or more than one flight, even if these flights booked by Global travels representative to suit your travel arrangement, we will treat each booking separately and will be treated under separate agreement between you and the travel supplier. Each booking made under the terms and conditions of each travel supplier. Where cancellation or amendments to be made to one of your itinerary won’t necessarily have impact upon the other flights unless the amendment results in a significant changes.
12- Flight Optional Extras
Certain low cost Air curriers operate on a (no Extra Basis) this should be notified to you that meals, refreshments and checked baggage aren’t automatically included in the price of your booking. Where you need to add optional Extras you must pay additional cost at the time of your booking or can be paid at the airport or on the board to the air courier.
13- Information accuracy
Whilst we put all our efforts to provide informative products and price information as accurate as possible on our travel website, unfortunately mistakes are occasionally made due to our reliance on our supplier(s) to supply us with the most recent detailed prices.
Please be advised that prices and advertised information can be changed regularly, by the time you want to book your travel arrangement, you may see the prices and information’s have been changed, therefore we encourage you to assure that you have checked every information of your selected travel arrangements including prices before the confirmation of your booking.
In respect of mistakes in relation to underestimation of the price of a specific travel product, we will offer you a full price refund for that booking only or the chance to retain that booking on payment to be paid to us on the additional cost which is will be offered on our sole discretion.
14. Complaints Procedure
If there is cause for complaint on your holiday, it immediately be brought to the attention of the management of the property or service in question. If assistance is not forthcoming, or the problem is unable to be resolved the emergency number or UK helpline telephone number as detailed on your voucher must be called. It is considered unreasonable to take no action whilst on holiday, but to then write a letter of complaint upon your return. If you are still unhappy at the outcome, an official complaint should be submitted using the feedback section of our website, (which can be found via the “Contact” pages), within no more than 28 days of your return from holiday. You must provide your booking reference and full details of the complaint. Failure to follow the complaints procedure (in resort and on your return home), your right to any compensation you may otherwise have been entitled to may be affected or even lost as a result.
15- Illness Abroad
It is recommended that you drink bottled water and avoid ice in drinks when abroad. Ensure all food is properly cooked or properly chilled and that salads and unpeeled fruits have been washed. If there is any doubt, do not eat it. If there are any concerns regarding the food at your resort, please inform the accommodation provider immediately.
Should you or any member of your party fall ill, please ensure that a doctor is consulted locally and that your accommodation provider is informed. It is recommended to contact us on 02086255000 in order further appropriate assistance. The health and safety of our customers is primary concern at Global Travel Direct, and we follow up complaints of illness or injury with all our suppliers to ensure we are providing the safest and most enjoyable holidays to our customers.
Please Note – Global Travel Direct is aware of the growing trend in bringing false sickness claims against tour operators. If we have reason to believe that your claim or complaint is false or exaggerated, we will work with the tour operator and the relevant authorities to take appropriate action. Customers bringing false allegations against a tour operator may face prosecution in the UK or abroad.
Most of our Suppliers do not employ staff overseas and, in the main, the nature and type of holiday booked with Global Travel Direct do not include the services of what one may consider to be a conventional “Representative” service provided by the large traditional “Tour Operators”
In the event that your complaint remains unresolved following our complaints procedure, you may wish to refer the matter to the European Commission’s Online Dispute Resolution Platform which can be accessed using the following link:
16. Booking if you are under 18 years of age
On accepting your booking it is a condition that the person who makes it is older than 18 years. It is our entitlement to assume that this is the case. We cannot accept bookings from anyone who is under 16. We may accept a booking with discretion from someone who is 16 or 17 and not accompanied by an adult provided there is written confirmation from a parent or guardian that they may travel, the parent or guardian must accept responsibility for the booking. The booking may be cancelled if there any breach of our requirements and the supplier will impose full cancellation charges.
17. Travel Insurance
Fully comprehensive travel insurance must be taken out. This generally covers you in the event for loss of deposit or cancellation fees if cancelled and for medical costs should you fall ill or have an accident on holiday. Some restrictions on insurance do apply, such as any pre-existing medical conditions needing to be disclosed to the insurance provider when the policy is taken out. You are responsible to ensuring that the insurance cover purchased is suitable and adequate for your needs.
18. Special Requests and Medical Conditions
Special requests must be done so at the time of booking using the special requests section on the secure payment page. .Any reasonable requests will be passed on to the relevant supplier, however there are no guarantees that requests will be met. Because a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier does not confirmation that the request will be met. It is not a breach of contract is a special request is not met.
Full details of any medical problem, disability or mobility issues within your party which may affect your chosen holiday arrangements, you must be provided at the time of booking. Information about whether the arrangements you have chosen are generally suitable for persons with reduced mobility will be provided. However, should you or any member of your party have a precise medical problem or disability which may affect your chosen arrangements, you must provide us with all relevant information before confirmation is given. We will only provide precise information on the suitability of the arrangements taking into account your needs if you specifically request us to do so. If it is reasonable that we feel unable to accommodate the particular needs of the person(s) concerned, the booking will not be confirmed or, if full details are not given at the time of booking, the booking may be cancelled upon being notified of the details. Cancellation charges will apply. Global Travel Direct Ltd does not specialise in holidays for people with disabilities or mobility problems, we cannot accept liability if the chosen holiday arrangements prove to be unsuitable for your needs. We recommend carrying out your own research as to the suitability of your chosen holiday arrangements prior to booking.
19. Passports and Visas
Non-British passport holders must check passport and visa requirements with the correct Embassy or Consulate of the countries to, or through, which you are travelling. Requirements may change and you must check current requirements before departure. For travel to Europe you should obtain a completed and issued form EHIC prior to departure.
You are responsible for ensuring that you are in possession of all necessary travel and health documents before departure. Global Travel Direct Ltd accept no liability if you are refused entry onto any transport or into any country due to your failure to carry the correct documentation. If your failure to have all the necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
Current health advice about the health precautions you will need to take prior to departure is essential. Up-to-date advice on health and safety across the globe, as well as local laws, and passport and visa information can be found at The Foreign & Commonwealth Office. Please check https://travelaware.campaign.gov.uk/ for updates ahead of travel, as the information can change.
Certain European Countries now require your passport and/or visa number together with any other relevant details in advance of travel.
10. Our Responsibilities:
Your contract is with the supplier. At all times their booking conditions apply. As the agent, except as laid out in the ‘packages’ section below, no responsibility is accepted for the actual provision of the arrangements. The responsibilities of the agent are limited to making the booking in accordance with your instructions.
Global Travel Direct Ltd will not be responsible:
(a). Where arrangements cannot be provided or cannot be provided as described due to circumstances out of our or the applicable provider’s control.
(b). Where you incur any loss or damage that relates to any business activity; or which could not have been foreseen at the time your booking was made in the light of the information given to us at the time of booking.
(c). For any act or omission by any person not employed directly by us or under our immediate control and, whilst we have chosen our suppliers with care, we have no control over our suppliers we cannot be held responsible for any act or omission of our suppliers, their servants, agents or employees.
(d). For any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services under these terms of business or otherwise in connection with these terms of business; or for any losses (howsoever arising) which were not reasonably foreseeable at the time the booking was made.
We do not exclude or limit any liability for death or personal injury that may arise through our negligence or that of any of our employees whilst acting in the course of their employment.
21. Unavoidable and extraordinary circumstances:
Unless otherwise stated in these booking conditions we cannot be held liable or pay you a price reduction or compensation if our contractual obligations to you are affected by circumstances beyond the control of the party who relying on them which we or the supplier(s) of the service(s) in question could not avoid despite all reasonable measures being taken. Events such as war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned control. Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and extraordinary circumstances.
22- Package Booking
Under these terms, a ‘package’ means the same as it does in the Package Travel and Linked Travel Arrangements Regulations 2018. Where a ‘price reduction’ is referred to in this section, we mean that we will give you an appropriate reduction in the price you paid for the package arrangements affected for any period during which there was lack of conformity as defined in those Regulations (unless that lack of conformity is attributable to you). When compensation’ is referred to, we will pay you appropriate compensation without undue delay for any damage which you sustain as a result of any lack of conformity subject to the limitations and exclusions in section B of ‘Our responsibility for your package’ below. If you have purchased a package, there are different responsibilities to you as set out below:-
23- Prices
The price of your confirmed package arrangements is subject to variations which occur solely as a direct consequence of changes in:-
(a) The price of the carriage of passengers resulting from the cost of fuel or other power sources; or
(b) the rates of taxes or fees on your confirmed arrangements imposed by third parties not directly involved in the performance of the package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or.
(c) The foreign exchange rates relevant to the package.
Price variations are calculated by applying the cost differential experienced as a result of the above factors. Prices can go up or down and you will be notified of any variation with a calculation explaining the variation no less than 20 days before you are due to depart.
If your arrangements are a package, and if that means that you have to pay an increase of more than 8% of the price of your arrangements (excluding any insurance premiums, amendment charges and/or additional services), you will be offered the options shown in clause 8. If prices go down as a result of the above factors, a reflective refund will be made, we will also deduct administrative expenses from what is owed to you that may extinguish the value of the refund due. Please note travel arrangements are not always purchased in local currency and some apparent changes have no impact on price due to contractual protections in place.
24- Cancelling and transferring a package:-
Any package booking may be cancelled prior to its commencement in the event that
(a). circumstances amounting to cancellation are unavoidable and extraordinary circumstances (as set out above) are occurring at the place where your package is due to be performed or its immediate vicinity;
(b). circumstances make it impossible to travel safely to the desired destination, and
(c). If the performance of your package will be significantly affected by the unavoidable and extraordinary circumstances documented. Note that we will take into consideration any advice from the Foreign Office to avoid or leave a particular country in determining whether or not you may cancel your arrangements under this clause. In the event that you may, you will receive a refund without undue delay of any payments made but this the maximum extent of our liability and we regret we cannot meet any other expenses or losses you may incur as a result.
Should any member of your party be prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the package,
including an agreement to these booking conditions). For this we require notification in writing not less than seven days before departure. An amendment fee is payable to meet all costs and charges incurred by us and/or incurred or imposed by us or any of our suppliers. Both you and the person to whom you would like to transfer your arrangements shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer. Should a replacement person not be found, cancellation charges as set out below will apply in order to cover costs. No refunds will be given for passengers not travelling or for unused services.
25- Changes and cancellations before departure:
Global Travel Direct Ltd reserve the right to change or cancel your package booking.
Nearly changes will be insignificant and the right to make them is reserved by us. There are no responsibilities to you in respect of any insignificant changes made. From time to time we may be required to make a significant change to confirmed arrangements and we reserve the right to do so. Significant changes are those where we significantly alter any essential element of your arrangements (other than the price) because of circumstances beyond our control. Examples of “significant changes” made before departure include:
(a). A change of accommodation area (resort) for the whole or a significant part of your time away.
(b). A change of accommodation a lower standard or classification for the whole or a significant part of your time away. A change of outward departure time or overall length of your arrangements of twelve hours or more.
(c). A significant change to your itinerary, missing out one or more destination entirely. Where special requirements can no longer be fulfilled by us or our supplier(s) that we have accepted and confirmed on our confirmation invoice and this will have a significant impact on your arrangements. Where we increase the price of your arrangements by more than 8% of the price of your arrangements (excluding any insurance premiums, amendment charges and/or additional services).
We will inform you without undue delay and if there is time to do so before departure should we need to make any significant changes or cancel before departure, a choice of the following options will be offered:
(a). For significant changes agreeing to the changed arrangements,
(b). Accepting the cancellation or terminating the contract for the arrangements and receiving a full refund of monies paid; or
(c). Accepting an offer of alternative arrangements of equal standard from us, if available.(Should any proposed change or alternative offer result in a reduction or increase in the price you agree to pay or an increase or decrease in the quality of arrangements we have agreed to provide, we will also notify you of any price reduction or additional amount due).
You are required to notify us of your preferred choice within 7 days of the offer being made. Failing to do so, we will contact you again, re-iterating the choices available and any amounts payable or refundable. Should you again fail to respond within 7 days, the contract may be terminated and all payments made by you will be refunded without undue delay?
Subject to the exceptions detailed below, we will where appropriate, pay you reasonable compensation, subject to the limitations and exclusions in section B of ‘Our Responsibility for your
Package’ below. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
26- We will not pay compensation should:-
(a). We make a significant change or cancel before the final balance of the cost of your arrangements has been paid;
(b). we make a significant change or cancel as a result of unavoidable and extraordinary circumstances as set out in these terms and conditions;
(c). we cancel your arrangements no later than 20 days before they are due to depart because the minimum number of participants to run the product or service has not been attained.
A price reduction or pay you compensation will be made; and the above options will not be available where:-
(d). we make an insignificant change;
(e). we cancel as a result of any failure by you (including a failure to make payment in accordance with these terms);
(f). Where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.
27- Changes and cancellations to package arrangements after departure:
Should we be unable to provide a significant proportion of your package arrangements after you have departed, we will endeavour to offer you alternative arrangements of, where possible, equivalent or higher quality than those outlined in the contract. Should the alternative arrangements made be of a lower quality than those you originally booked, a price reduction will apply. Where the initial agreement was inclusive of return transport we will also provide you with equivalent transport back to your point of departure without undue delay or additional cost. The proposed alternative arrangements may be rejected only if they are not comparable to what was originally promised or quoted to provide or if the price reduction offered is inadequate. Should we be unable to make suitable alternative arrangements or you reject the proposed alternative arrangements in accordance with this clause, where appropriate and only where your arrangements are a package, we will pay you compensation subject to section B of Our Responsibility for your Package’ below.
If we are unable to guarantee your return from a package as agreed because of unavoidable and extraordinary circumstances which directly prevent you from returning to your point of departure, we will undertake the costs of necessary accommodation where needed of the equivalent standard for a period not exceeding:
(a) 3 Nights per traveller (exceptions apply in respect of persons with reduced mobility and people travelling with them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we have been notified of their particular needs at least 48 hours before the start of the package); or
(b) Where a different period is specified in any passenger rights legislation applicable to the relevant means of transport for your return, for the period specified in that legislation.
The terms above set out the maximum extent of our liability for changes and cancellations and we regrettably cannot meet any other expenses or losses you may incur as a result of any change or cancellation.
28- Assistance in the event of difficulty or unavoidable and extraordinary circumstances during a package:
Global Travel Direct Ltd will provide appropriate assistance in the event that you experience difficulty including where the inability to return to your agreed point of departure because of unavoidable and extraordinary circumstances which directly prevent you from returning to your point of departure. Any such assistance will extend to providing appropriate information on health services, local authorities and consular assistance; and assisting you in making long distance communications and to find alternative travel arrangements. We charge an administration fee for such assistance if the difficulty is caused by you intentionally or as a result of your act or omission. In the event such assistance is needed please contact us.
29- Our responsibility for your package:
As an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018 we accept responsibility. Subject to these booking conditions, should we fail to arrange or perform your package arrangements in accordance with our agreement, we will address and remedy any resulting lack of conformity. Should this not be possible or if it entails disproportionate costs (taking into account the extent of the lack of conformity and the value of the arrangements affected), we will pay you compensation subject to clause B of these conditions. You are responsible to prove that we or our supplier(s) have been negligent if you wish to make a claim against us.
It is a condition of our acceptance of the responsibility above that you inform us and the supplier(s) concerned without undue delay of the lack of conformity you perceive; and allow us a reasonable period in which to remedy it. Please contact us.B. Limitations and exclusions of responsibility:
In these terms and conditions, our responsibilities are limited, and our duty to pay compensation is limited and excluded as follows:-
1- We cannot be held responsible, make a price reduction or pay you compensation for any lack of conformity, injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(a) The act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of your arrangements and which were unforeseeable or unavoidable; or
(c) Unavoidable and extraordinary circumstances as set out in the clause bearing that title.
2- We will not be responsible or liable, make a price reduction or pay compensation:-
(a) For services or facilities that are not part of our final agreement or where they are not advertised by us. For example: Any excursion you book while on holiday, or any service or facility which your hotel or any other supplier agrees to provide for you.
(b) For any damage, loss or expense or other sum(s) of any description which based on the information you provide to us concerning your arrangements prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you; or that relate to any business.
3- Any price reduction or compensation that may be payable will be calculated taking into consideration all relevant factors for example (but not limited to):-
(a). Whether or not you have the complaints and notifications procedure has been followed as described in these conditions. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
(b). The extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your arrangements.
(c). Deduction that we must make to take account of any money which you have received or are entitled to receive from any transport provider or hotelier for the complaint or claim in question.
(Please also note that where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.)
25- Luggage or personal possessions and money:
The maximum amount we will have to pay you in respect of any claim for loss of and/or damage to any luggage or personal possessions or money is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
30- Financial Protection for Package Booking
We provide full financial protection for our flight inclusive package holidays, by means of our Air Travel Organiser’s Licence number Q6295 as a Travel Trust Association member, and ATOL holder (T7653) by means we are fully bonded with Civil Aviation Authority. Claims can be made via email (claims@caa.co.uk). When you buy an ATOL protected fight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to Customers who book and pay in the United Kingdom.
All of our flight prices also include a 50p charge per person as a contribution to the cost of flight protection insurance. This charge will be displayed along with the APC as “ATOL and Airline Protection" on your Holiday Summary page.
If you book arrangements other than a Flight-Plus or Flight-Inclusive Package, your monies will not be financially protected by us but may be protected by the supplier of your arrangements.